Our Company policy does not include any refunds after a Membership Package(s) has/have been purchased. A full rectification of Manicure and/or Pedicure Services rendered will be provided with proof of dissatisfaction of service(s) through photos, videos and/or other proof(s). Once you have agreed on the choice of service(s) purchased, MY NailsInc Studio will not offer you any form of refunds but will accept an exchange of service(s) with equal cost value. In the incident of duplicate purchases and/or wrong service(s) purchased, through discussion and agreement from MY NailsInc Studio, we will consider proceeding with the refund(s).